The Protocol Red Book™
- 35th Anniversary Edition

The Complete Expanded and Updated Handbook
of Diplomatic, Official, and Social Usage.

Written by Richard M. Sand, Pauline Innis and Mary Jane McCaffree.



  • 8 years experience in protocol working with various levels of distinguished visitors
  • Excellent communicator, highly organized, detail oriented and self motivated
  • Masters Degree, Human Resource Management, Touro University; Summa Cum Laude


Jun '10 - Aug '11Assistant Chief, Senior Leader ManagementUSAF
  • Responsible for 110 senior level leaders personnel actions and administrative appraisals
  • Maintained senior level staff data base, staff meeting slides and organizational charts
  • Liaised with the Air Force Personnel Center on senior leader assignment actions
  • Scheduled competitive executive level training courses and routine temporary duty travel
Jun '09 - Jun '10Chief of ProtocolUSAF
  • Planned and executed itineraries for 200 distinguished visitors to include Congressional delegations, the Secretary of the Air Force and a multitude of 4-star general officers
  • Coordinated travel, transportation and hospitality arrangements for 6,000 personnel
  • Led team of three in planning and executing military and civilian ceremonies
  • Trained and provided guidance to action officers on distinguished visitor itineraries
  • Managed 46 distinguished visitor lodging rooms, $266K cleaning contract and $93K equipment account
Dec '08 - Jun '09Chief, Military Personnel SectionUSAF
  • Led team of 35 personnel providing customer service to a community of 8,000
  • Implemented policies and processed personnel records, forms and special actions
  • Tracked and reviewed annual performance reports, decorations and emergency data
Mar '07 - Dec '08Aide-de-CampUSAF
  • Planned, coordinated and executed 275 world wide travel and event requirements for 3-star general officer
  • Facilitated high-level meetings and agendas; updated briefings and took dictation
  • Performed financial management, executive assistant and administrative duties 24/7
Jun '05 - Mar '07Chief of ProtocolUSAF
  • Developed and executed distinguished visitor itineraries, lodging and transportation for Major Command
  • Designed event layouts, scripts, seating arrangements and invitations for special events
  • Coordinated activities for local elected officials, business leaders, and legislative liaisons
  • Created innovative distinguished visitor worksheet to track personal requests and visits
  • Trained action officers on formal military ceremonies and proper customs and courtesies
Jan '04 - Jun '05Executive OfficerUSAF
  • Led administrative section of two personnel serving 1,700 military and civilian personnel
  • Reviewed, evaluated and directed over 1,000 communications and documents monthly
  • Administered automated suspense system and provided guidance and training
  • Provided personnel management to 24 geographically separated units in 4 countries
Jan '03 - Jan '04Food Services OfficerUSAF
  • Directed 43 Airmen providing food service to over 8,000 military and civilian personnel
  • Performed senior quality assurance evaluator service for $1.8M mess attendant contract
  • Director of Accommodations for SECDEFs 2003 NATO Informal Defense Ministerial; supported 1,000 defense ministers, ambassadors and their staff from around the world


  • Masters Degree, Human Resource Management, Touro University
  • Bachelors Degree, Management, Park University
  • Manpower Staff Officer Training
  • Protocol Fundamentals Training
  • Quality Assurance Training
  • Services Advanced Course for Resource Management
  • Company Grade Officer Professional Development Training
  • Customer Service Training
  • Supervisor Safety Training
  • Occupational Risk Management for Leaders Training